Medical Tourism Operations Manager (male or female)

Job Description

The Medical Tourism Operations Manager is responsible for leading and developing the sales of medical tourism services, serving as the primary link between patients coming from outside Turkey and accredited medical institutions (hospitals, clinics, and doctors). They oversee the entire patient treatment experience, from the first contact to the completion of treatment and post-treatment follow-up, ensuring the highest standards of medical and service quality are achieved.

Duties and Responsibilities

Managing and developing sales strategies and medical tourism operations to achieve approved sales goals.

Building strong relationships through the sales department with international patients and providing initial consultations appropriate to their treatment needs.

Direct coordination with hospitals, clinics, doctors, and medical service providers to ensure the best treatment solutions are provided.

Supervising the organization of the entire treatment journey, including:

Arrangements

Following up with patients during the treatment period to ensure their satisfaction and safety.

Managing the post-treatment phase and medical follow-up and customer service.

Developing partnerships with medical institutions, tourism companies, and hotels.

Preparing periodic reports on sales performance, patient satisfaction, and opportunities for service development.

Ensuring compliance with health regulations and the adopted ethical standards in medical tourism.

Required Skills and Qualifications

Previous experience in managing medical tourism operations and sales or the health or tourism sector for not less than 5 years.

High skills in communication, negotiation, and relationship building.

Ability to manage teams and coordinate multiple parties simultaneously.

Proficiency in foreign languages (Arabic and English are essential, Turkish and French are additional advantages).

A good understanding of the needs of international patients and different cultures.

Ability to work under pressure and achieve sales targets.

style="text-align:right;">BLACK LİNK TRAVEL AGENCY