Job Title: Customer Service Representative
Location: Mall of Istanbul — Istanbul
Work Days: Monday to Friday
Working Hours: 09:00 – 17:00
Languages Required: Turkish and English (mandatory), Arabic is a strong advantage

Overview of the Role

You will handle incoming calls and transfer them professionally, contact companies registered on our platform for introductory calls, accurately record customer requests and forward them to the relevant department, in addition to data entry on the company's website, handling complaints, and supporting the sale of products and services.

Responsibilities

Answer and transfer incoming calls professionally.
Conduct introductory calls with companies registered on the platform.
Accurately record customer requests and forward them to the relevant department.
Enter and update data on the company website/systems.
Handle customer complaints politely and follow up until resolution.
Promote the company’s products and services and assist in selling them when necessary.

Required Qualifications

University degree.
Fluency in both Turkish and English (mandatory); proficiency in Arabic is considered an advantage.
Strong communication skills (spoken and written).
Basic computer literacy and proficiency with Microsoft Office.
Active listening and problem-solving skills.
Ability to work as part of a team.
Prior experience in call centers or customer service is preferred.

What We Offer

Opportunities for learning and professional development.
Competitive compensation package.
Dynamic and supportive work environment.

How to Apply

Send your CV to:
Email subject: Customer Service Representative

Role Overview

You will handle incoming calls professionally, conduct introductory calls with companies registered on our platform, accurately record customer requests and forward them to the appropriate department. You will also perform data entry on the company’s website, manage customer complaints, and support product and service sales.

Responsibilities

Answer and transfer incoming calls in a professional manner.
Conduct introductory calls with companies registered on the platform.
Record customer requests accurately and forward them to the relevant department.
Enter and update data on the company’s website/systems.
Handle customer complaints with professionalism and ensure timely resolution.
Promote and support the sales of company products and services when needed.

Qualifications

Bachelor’s degree.
Excellent command of Turkish and English (mandatory); Arabic is a strong advantage.
Strong verbal and written communication skills.
Basic computer literacy and proficiency with Microsoft Office.
Active listening and problem-solving skills.
Ability to work effectively as part of a team.
Previous experience in call centers or customer service is preferred.

What We Offer

Opportunity for professional learning and growth.
Competitive compensation package.
Dynamic and supportive work environment.

How to Apply

Please send your CV to:
Email subject: Customer Service Representative

Position: Customer Service Representative
Location: Mall of Istanbul — Istanbul
Work Days: Monday – Friday
Working Hours: 09:00 – 17:00
Required Languages: Turkish and English (mandatory), Arabic (an important plus)

Role Overview

You will professionally answer and direct incoming calls, make introductory calls with companies registered on our platform, record customer requests accurately and forward them to the relevant department. Additionally, you will enter data on the company’s website, manage customer complaints, and support product and service sales.

Responsibilities

Answer and direct incoming calls professionally.
Make introductory calls to companies registered on the platform.
Accurately record customer requests and forward them to the relevant department.
Enter and update data on the company’s website/systems.
Handle customer complaints professionally and resolve them in a timely manner.
Support sales of company products and services when required.

Qualifications

Bachelor's degree.
Excellent knowledge of Turkish and English (mandatory); proficiency in Arabic is a strong advantage.
Strong written and verbal communication skills.
Basic computer literacy and proficiency with Microsoft Office programs.
Listening and problem-solving skills.
Ability to work in a team.
Previous experience in call centers or customer service is preferred.

What We Offer