Call center employees are required for a medical cosmetic clinic

Roles and responsibilities:

• Receiving phone calls and responding to customer inquiries regarding available medical tourism services.
• Provide accurate and detailed information about available medical treatments, costs, hotels, and health facilities.
• Coordinating appointments for medical consultations and surgeries in cooperation with health service providers.
• Follow up on customer requests and ensure excellent customer service.
• Handling complaints and inquiries effectively and quickly.
• Maintain an accurate log of calls and interaction with customers in the Customer Management System (CRM).
  Qualifications and requirements:

Basic conditions:
1- Proficiency in at least two of the following languages: writing - reading - speaking (French, English, Arabic, Italian, Spanish, Russian, German, Hebrew,)

• University degree in business administration, marketing, or any related field.
• Previous experience in customer service or call centers, preferably in the field of tourism or health care.
• Excellent communication skills in Arabic and English; Additional skills are an advantage.
• Ability to deal with customer management (CRM) programs efficiently.
• Ability to work under pressure and possess problem-solving skills.
• Attention to detail and accuracy in performing tasks.

Advantages:

• Competitive salary and incentives based on performance.
• A supportive work environment and opportunities for professional development.
• Continuous training on the latest customer service methods in the field of medical tourism.
• Health and life insurance.