Customer Success Manager مدير نجاح العملاء

المؤهلات المطلوبة:

- خبرة عمل سابقة في ذات المجال (ستعتبر ميزة).

- المقدرة على بطريقة لبقة و مهنية و ايجابية مع كافة شرائح العملاء.

- امتلاك مهارات تواصل جيدة جداً و المقدرة على البيع و اقناع العملاء عن طريق الهاتف.

- امتلاك مهارات تحليلية و مهارة حل المشكلات.

- مستوى جيد جداً في اللغة الانكليزية و اللغة العربية.

- مستوى جيد بالعمل على برامج الكمبيوتر .

في حال اهتمامكم بالشاغر المذكور فنحن ننتظر منكم و بكل سرور ارسال سيرتكم الذاتية من خلال البريد الالكتروني والتي تحتوي على كافة المعلومات الخاصة بكم بشكل صحيح.

Key Responsibilities/Duties:

• Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services.
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams.
• Form relationships and educate the customer on new product introductions and features to drive optimal product use
• Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests
• Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development, and engineering
• Facilitate Quarterly Business Reviews with customers
• Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health, and overall satisfaction
• Identify opportunities for upsell alongside sales and account management team

Skills and Qualities we look for:

Education:

• BSc in Business Administration, Sales or relevant field.

Experiences:

• 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

Other abilities:

• Excellent client-facing and internal communication skills.
• Experience delivering client-focused solutions to customer needs
• Excellent expectation management and objection handling skills
• Strong listening, negotiation, and presentation abilities
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills
• Sound knowledge with CRM software (e.g. Salesforce, Zoho CRM) and MS Office (particularly MS Excel)

Languages:

English and Arabic are must, Turkish will be a high advantage .

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