Call Center Supervisor

Do you envision shaping the future of Real Estate in one of the fast-growing companies in Istanbul?

Then, don't lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role as Call Center Supervisor.

Summary

We are looking for a call center supervisor to help us supervise and manage the call center employees and activities. You will be required to oversee the happenings of the call center and ensure it is functioning at its best capacity to help our customers. You will also be required to assess performance and give feedback to better the service provided. Your contribution will impact our customer service and satisfaction.

The Company

We are a Real Estate Solutions Company.

We create an advanced approach for Real Estate investment and project management.

Responsibilities

• Accomplishes objectives through training, scheduling, coaching and counseling team members
• Assign tasks to the employees and assess their performance.
• Set targets and goals for the week, month and year.
• Provide constructive feedback to improve sales and conversions.
• Recruit new employees and provide them with training and orientation.
• Take over calls whenever required and handle heavy duty days.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Ensure that all employees adhere to the company policies and regulations.
• Create a standard script for employees to refer, if needed.
• Prepare performance reports regularly (weekly, monthly, annually)
• Report any issues to the management.
• Motivate the staff and maintain optimum performance in the center.

Requirements

• +3 years within customer service experience of Real Estate in Istanbul.
• Good experience of using CRM programs.
• Knowledge of corporate quality requirements.
• Working relationships and interactions with customers.
• Ability to federate others around common objectives.
• Proficiency in both written and speaking Arabic, English, and “Turkish” is a plus.
• Excellent communication skills.
• Customer focused.
• Strong leadership skills.
• Strong team player.
• Result oriented.
• University degree.
• Live near to Beylikdüzü and Esenyurt.

Benefits

• Competitive salary.
• Flexible paid time off.
• Enhanced parental leave.
• Dynamic working environment with talented people.
• Flexible work environment.